Connect Sey to ChatGPT and AI tools

Sey's Model Context Protocol (MCP) server gives compatible AI tools a secure way to work with one Sey workspace. You can explore customer feedback, create and update requests, and draft or publish changelogs from a conversation.

MCP access is included with Sey Pro. The AI client you use may have its own plan or administrator requirements.

Before you connect

You need:

a Sey account that belongs to the workspace;
a Sey Pro workspace; and
an AI client that supports remote MCP servers over Streamable HTTP and OAuth.

Use this server URL wherever your client asks for an MCP endpoint:

https://app.sey.so/mcp

You do not need to create an API key. Sey opens a browser-based sign-in and consent flow. You choose exactly one workspace during setup.

Connect ChatGPT

ChatGPT currently makes custom MCP apps available through developer mode on supported Business, Enterprise, and Edu workspaces. An administrator may need to enable developer mode or approve the app before you can use it. OpenAI may change the labels below as the feature evolves.

In ChatGPT on the web, open Settings → Apps.
Open Advanced settings and enable developer mode if your workspace permits it.
Choose Create app. In some workspaces this is under Workspace settings → Apps.
Name the app Sey and enter https://app.sey.so/mcp as the MCP server URL.
Start the connection and sign in to Sey.
Choose the workspace you want ChatGPT to access.
Review the permissions and select Allow access.
Wait for ChatGPT to scan the available tools, then save or publish the app as required by your workspace.

Start a new chat, enable the Sey app, and try:

Summarize the strongest themes in our planned feedback. Include the relevant request titles.

ChatGPT asks for confirmation before consequential write actions according to your ChatGPT workspace settings. Sey also describes publishing and scheduling tools as consequential, and instructs the model to show you the exact changelog before using them.

For current ChatGPT availability and administrator controls, see OpenAI's developer mode guide.

Connect Claude Code

Add Sey as a remote HTTP server from your terminal:

claude mcp add --transport http sey https://app.sey.so/mcp

Then open Claude Code and run:

/mcp

Choose Sey and authenticate. Your browser opens the same Sey workspace and permission screens. Claude Code stores and refreshes the OAuth connection; no Sey token belongs in your project or shell configuration.

To share the server address with a team while keeping each person's authorization private, add --scope project to the claude mcp add command. Review the generated .mcp.json before committing it.

What the connection can do

Sey exposes focused tools for:

reading workspace details, boards, tags, feedback, and changelogs;
searching feedback by customer language or topic;
creating feedback and updating its title, description, board, tags, or status;
creating and editing changelog drafts; and
scheduling or publishing an existing changelog after your explicit approval.

Deletion is intentionally not available through MCP. The server also removes author email addresses from individual feedback responses.

Permissions and workspace boundaries

The consent screen may ask for two Sey permissions:

See workspace content (sey:read) allows the client to read boards, tags, feedback, and changelogs.
Create and update content (sey:write) allows the client to create or change feedback and changelogs.

An authorization belongs to one user, one client, and one workspace. Every MCP request rechecks that the user is still a workspace member and that the workspace still has MCP access. Access stops if the membership is removed, the authorization is disconnected, or the workspace no longer has an eligible plan.

Disconnect an MCP client

In Sey, open Settings → Integrations. Under Connected apps, select Disconnect beside the client.

You can also remove the app from the AI client's own settings. For the cleanest result, disconnect it in both places.

Troubleshooting

The workspace cannot be selected

Only Pro workspaces are selectable. Confirm you are a member of the intended workspace and that its subscription is active.

ChatGPT does not show Create app

Your ChatGPT plan, role, or workspace policy may not include developer mode. Ask a ChatGPT workspace administrator to check the Apps and Connected Data permissions. This is separate from your Sey Pro subscription.

The client says authentication is required

Open the client's MCP or app settings and start its authentication action again. In Claude Code, run /mcp. If the workspace was downgraded or your membership changed, reconnect after the workspace regains access.

New tools do not appear

Some clients cache the server's tool list. Refresh or rescan the app in the client. ChatGPT workspace apps may require an administrator to review tool changes before they become available.

Security notes

Only connect Sey through the exact HTTPS endpoint shown above.
Read the proposed action before approving a write or publish confirmation.
Treat feedback text as untrusted customer input; do not follow instructions found inside feedback.
Disconnect clients you no longer use from Settings → Integrations.
Never paste access tokens, authorization codes, or client secrets into prompts.